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I've scoured the internet and done everything I've come across to get the installation to not rollback. In 3.65 I assume it errors out when it runs a custom action on the installer. In 4, it specifically tells me CoreRollback when it starts to roll back. Anyone have an idea as to why this won't install?
TIA Jerry |
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In order to tell you what the problem is please follow the next steps:
In %temp% (Start -> run -> %temp%) please delete the files eTCoreInst.log and eTCoreInstall.log. Please try to re-install the software. After the installation fails again -> Please send me the new created file from %temp% (eTCoreInst.log or eTCoreInstall.log (you will have only one of them - please send it to me in order to investigate the problem). If you are getting an error message please send me a screen shot with the error - if not (and as I understood from your e-mail you are not getting any error message) please send me only the new log file. (essentially you could send the same to the reseller from where you have purchased eToken) In case they are forwarding the case to Israel, mention this case no. 267625 (we have opened a special case for you) |
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